Frequently Asked Questions
Everything you need to know about your PowerBuild gear and orders.
What is the typical shipping time for PowerBuild equipment?
Standard shipping typically takes 3-5 business days within the continental US. For heavy gym equipment like power racks and barbells, freight shipping may take 7-10 business days.
Do you offer a warranty on your strength training gear?
Yes, all PowerBuild structural equipment comes with a lifetime frame warranty. Accessories and wear items like resistance bands and cable attachments are covered by a 1-year limited warranty.
Can I return an item if it doesn't fit my home gym setup?
We offer a 30-day return policy on all unused items in their original packaging. Please note that customers are responsible for return shipping costs on heavy equipment unless the item arrived damaged.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also view your order status by logging into your PowerBuild account.
Are your barbells and plates Olympic-sized?
Yes, all our barbells are standard 2-inch sleeve diameter, and our bumper plates and iron plates are designed to fit any standard Olympic barbell.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and offer flexible financing options through Affirm for larger equipment purchases.